The Customer-Driven Leader (sponsored by the XM Global Collaborative) hosted by Dr. James H. Killian, spotlights practical, evidence-based ways leaders can turn customer obsession into growth without sacrificing employee experience. Each episode features a fast and focused conversation with business leaders and experts who align strategy, culture, and measurement to deliver superior EX and CX programs and business results. Listeners/Viewers can expect case examples and candid talk about how to avoid customer-derailing behaviors and strive to become Customer-Driven leaders, teams and cultures.

What to expect each month: The second Wednesday of each month will feature one live 25-minute interview (plus open Q&A) with operators and thinkers who blend Leadership + EX + CX to drive results in order to empower practitioners.

Episode #9:

Bart Fanelli is the CEO and Co-founder of Skillibrium and a seasoned GTM leader with 25+ years in tech. Bart is best known for helping scale Splunk from ~$60M to ~$1.5B and driving growth at OutSystems from ~$100M to ~$300M. Bart is a co-author of The Success Cadence and an executive advisor focused on building predictable, high-performing revenue organizations through alignment, discipline, and scalable operating rhythms.

In this episode, Bart and James discuss what it really takes to build high-performance teams without losing the customer. And what happens when Customer-Driven Leadership meets “hire for will, coach for skill" in today's AI-hyped, rapidly changing world of work?

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