Experience Analytics
Use analytics to measure, monitor, and enhance experience strategies, ensuring long-term success.
Latest Updated:
January 24, 2025
Topics to master this sub-competency
A Brief History Of Six Sigma
in the article "A Brief History of Six Sigma," Six Sigma DSI outlines the evolution of Six Sigma, a methodology aimed at improving business processes by reducing defects and variability
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The Define Measure Analyze Improve Control (DMAIC) Process
The DMAIC process is a data-driven quality strategy used to improve processes. It is an integral part of a Six Sigma initiative but can also be implemented as a standalone quality improvement procedure or as part of other process improvement initiatives such as lean
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DMAIC Tools In Excel
The article "DMAIC Tools in Excel" from QI Macros provides a comprehensive overview of the DMAIC process, a data-driven methodology used for improving and optimizing business processes. The acronym DMAIC stands for Define, Measure, Analyze, Improve, and Control, representing the five key phases of this improvement cycle
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10 Best Lean Tools: Benefits, Challenges, Examples
In the article "10 Best Lean Tools: Benefits, Challenges, Examples," Businessmap explores ten essential tools that enhance efficiency and foster continuous improvement within Lean methodology. These tools are designed to eliminate waste, optimize productivity, and reduce time to market, ultimately delivering sustainable value to customers.
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The Five Principles of Lean
In the article "The Five Principles of Lean," The Lean Way outlines the foundational concepts of Lean methodology, which focuses on enhancing efficiency and delivering value to customers.
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Dow: How Order Fulfillment and Timely Delivery Impact Customer-Decision Making Confidence and Emotional State
Riccardo Porta of Dow discusses how order fulfillment and timely delivery impact customer decision-making confidence and emotional state. He highlights their role in shaping future satisfaction with a company, emphasizing that reliable service builds trust and loyalty. Ensuring smooth delivery processes enhances customer experience, strengthening long-term business relationships and brand reputation.
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5 Text Analytics Approaches - A Comprehensive Review
This article provides a comprehensive review of five prevalent text analytics approaches: Word Spotting, Manual Rules, Text Categorization, Large Language Models, and Thematic Analysis.
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