Organizational Foundations
Experience Strategy Development
Customer Experience Strategy Turned Into Hands-On Actions Through A Design Approach
Updated:
February 28, 2025
TOPIC SUMMARY

The article explores how design methodologies can transform abstract customer experience (CX) strategies into practical applications.

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Competency
Organizational Foundations
Sub-Competency
Experience Strategy Development
Other Tags
Design Approach
Organizational Change
Customer-Centric Strategy
Boundary Objects
Top-Down and Bottom-Up Processes
Employee Engagement
Holistic CX Implementation