Organizational Foundations
Experience Strategy Development
How Customer Experience (CX) Theory Shapes Business Strategy
Updated:
February 28, 2025
TOPIC SUMMARY

The article emphasizes the integral role of Customer Experience (CX) theory in guiding and shaping business strategies.

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Competency
Organizational Foundations
Sub-Competency
Experience Strategy Development
Other Tags
Business Strategy
Strategic Planning
Organizational Culture
Service Design
Behavioral Economics