Built By
Practitioners

For Practitioners

May 14, 2025 | Virtual Conference

Sponsored by

Customer Experience • Customer Success • Employee Experience • User Experience • Patient Experience • Brand Experience

Join Us In Reshaping XM Today

Experience a conference designed for practitioners, by practitioners, where you can craft your own agenda and dive into the topics that matter most to you. Connect with industry leaders, gain actionable insights, and explore cutting-edge strategies to elevate your expertise.

View Agenda

Featured Speakers

Kerstin Clessienne

Partner
Smith & Partners

AI Driven CX Analytics & ROI Optimization
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Luke Jamieson

Thought Larrikin & CX Evangelist
Operata

The Upstream Impacts on CX
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Olga Budieri

SVP Projects Delivery & Advisory
CXSA Group

Employee Experience for Growth:
The Engine Powering Organizational Performance

Ladislau Batalha

CEO
International Customer

CX Without Borders: Creating a Unified Approach to Customer Experience
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Global Voices, Global Impact

Our speakers come from 14 different countries, bringing diverse perspectives and expertise to the conference. Gain insights from industry leaders across the world and discover how Experience Management is evolving on a global scale.

Big thanks to our sponsor

JourneyTrack is a leading customer journey management platform designed to help organizations visualize, analyze, and optimize customer, employee, and service user experiences. As a trusted partner in experience management, JourneyTrack empowers teams with data-driven insights to improve engagement, efficiency, and satisfaction across every touchpoint.We are proud to sponsor the XM Global Collaborative Virtual Conference 2025. Our sponsorship reflects our commitment to advancing best practices in CX, EX, and service design—ensuring organizations have the tools they need to deliver exceptional experiences at scale.

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Why Attend?

Join our conference where practitioners empower practitioners to shape the future of Experience Management (XM).
You will be able to customize your own agenda with sessions that were designed to help you learn, share ideas, and gain actionable insights.
Don't miss this opportunity to connect, collaborate, and transform the way XM is done.

Craft Your Own XM Experience

Take control of your learning journey by choosing the competencies that matter most to you and building a personalized agenda. Whether you're diving deep into strategy, analytics, customer insights, or innovation, the choice is yours. Explore the topics that fuel your passion, engage with experts on your own terms, and shape an XM experience that fits your goals.

Get Ready for the Conference with Whova!

We’re excited to host our virtual conference on the Whova app, your all-in-one platform for seamless participation. Whova makes it easy to build your own agenda, network with attendees, and access conference materials—all in one place!

How To Use Whova To Attend

Solve Industry Challenges in Hands-On Breakout Sessions

Go beyond theory with interactive breakout sessions designed to tackle real industry challenges. Work alongside experts and peers to brainstorm solutions, apply new strategies, and gain actionable insights you can implement immediately. These hands-on sessions ensure you leave with not just knowledge - but the skills to drive real change in your organization.

Explore The Core Competencies of XM

Master The Competencies