Experience
Management

Knows no
bounds

It's all about
the Human Experience

Customer Experience • Customer Success • Employee Experience • User Experience • Patient Experience • Brand Experience
Chapters
🇺🇸 Detroit
🇦🇺 Sydney
🇸🇬 Singapore
🇻🇳 Hanoi
🇦🇪 UAE
🌐 And Growing!
Chapters
🇺🇸 Detroit
🇦🇺 Sydney
🇸🇬 Singapore
🇻🇳 Hanoi
🇦🇪 UAE
🌐 And Growing!
EVENTS
ATTEND
Join a vibrant community of XM professionals, locally and globally. Gain valuable insights from industry leaders, address the business challenges of the day, and connect with practitioners to share knowledge and inspire innovation.
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LEARN
Learn with the Community at Your Own Pace
Unleash your potential with our comprehensive program designed to elevate individuals and organizations across industries. Our members gain exclusive access to resources and training that enhance skills across five core experience management competencies and fifteen sub-competencies.
Learning Repository
Organized according to key experience management competencies, the learning repository is an online collection of articles, books, industry studies, videos, presentations, and podcasts all intended to advance members' professional development goals.
Start learning
Roundtables
While over 80% of organizations see Experience Management (XM) as essential, most initiatives fail due to operational and leadership challenges—not a lack of data or journey maps.  Roundtables provide a dedicated space to address these issues. Open to all, these expert-led sessions focus on key industry challenges, offering actionable frameworks, interactive breakouts, and dynamic discussions. Participants gain practical insights, share experiences, and collaborate to drive meaningful XM success within their organizations.
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Webinars
Exclusive member-only webinars build on roundtable discussions, offering a deeper dive into key topics with the same subject matter experts. These sessions provide advanced insights and hands-on team exercises to help participants apply concepts within their organizations. By reinforcing learning through practical application, the webinars ensure members gain the skills and strategies needed to drive meaningful change and success. This structured approach fosters continuous growth and effective Experience Management implementation.
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Video Podcasts
Whether your background is in traditional XM, customer success, employee experience, or healthcare, be inspired by engaging with sought-after subject matter experts in lively discussions around topics of interest in your field through our live streamed video podcasts.
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Industry Conferences
Beginning with the XMGlobal Virtual Conference on May 14, regional and global conferences will have a universal appeal while sharing case studies and industry best practices across borders and cultures.
XMGlobal Virtual Conference
Industry Research
The XMGlobal Collaborative’s tailored studies assess the state of XM, spotlighting key challenges, current best practices, and groundbreaking innovations across global markets. Member-only access includes exclusive presentations, Q & A sessions, and white papers.

Our flagship research initiative, the Annual XM Global Pulse, provides essential insights into industry-wide shifts, emerging priorities, and evolving best practices. As we monitor XM trends across regions and sectors, we’ll incorporate valuable insights to drive impact for your organization, enriching our analysis with targeted primary research.

Projects underway include: Defining Experience (X): A Global Evolution, The Evolution of Experience Management: A Historical Perspective, and Elevating Customer-Centricity: A Strategic Guide for Cultural and Operational Excellence.
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CONNECT
Empower Yourself Through Mentorship
Feel supported in your leadership role? Can count on close colleagues for support and advice? If you're answered no to both these questions, than perhaps we can help. We believe in the power of mentorship to transform careers and personal growth. Unlike most industries, peer mentorship - the ability to engage with others in a similar role outside the organization - is the dominant form of mentorship in experience management. By joining XMGlobal Connections and it's online mentorship platform, you’ll gain direct access to a network of industry experts and like-minded peers, forming a vibrant community committed to learning, sharing, and flourishing together.
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JOIN
Join and Contribute to the Community
The XMGlobal Collaborative employs a unique membership model, asking members to commit to giving two hours each month to the organization in a specialized role at the global or local committee level.
Member's Area
Create your Local Chapter
Connect with industry peers, explore regional insights, and contribute to elevating the XM field. Collaborate to drive meaningful change and shape the future of the industry in your community. Chapters are now forming across the globe. Might your city or country be next? 
Create a Chapter
Contribute Where You Excel
Why volunteer for an organization you pay to join? At XMGlobal Collaborative, we focus on collaboration, not just association. By contributing your expertise, you become part of a team working to advance Experience Management. As a non-profit, we strive to keep membership costs low, offering country-specific fees and reduced rates on conferences and education. Your involvement strengthens the community, supports industry growth, and ensures valuable resources remain accessible to all members.
Contact Us
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