Reshaping Experience Management & Empowering
the People Who Shape It

Customer Experience • Customer Success • Employee Experience • User Experience • Patient Experience • Brand Experience

It's All About The Human Experience

We span the globe to understand where XM leaders and practitioners are in their individual journeys,
and help them to catapult their careers.


Our progressive community model creates a new kind of experience, enabling us
to transcend cultures, share best practices, break down organizational silos,
and solve for common challenges together.

One global community.  Boundless local chapters.

Finding You In Us.

Like you, our members are eager to broaden their expertise, expand their professional circles, make a difference, and leave their mark on an evolving industry. 

Simply put, we understand their goals and aspirations. You, too, will find yourself here.

XM Conference
Leaders + Consultants

Drive change in your organization and industry. Share your expertise on global stages, mentor the next generation of talent, and connect with other pioneers pushing the boundaries of experiences.

Global Networking, virtual networking
Career Builders + Ladder Climbers

Advance your career with training and mentorship. Build credibility in the XM community, grow your professional portfolio, and join events designed to expand your network and skills.

Online Networking
Trend Seekers + Globe Trotters

Stay ahead of the game, steer global trends, and connect across cultures. Gain access to cross-border networks, learn about emerging practices in XM, and bring fresh ideas back to your teams.

Our Programs Give You Choices.

Podcast junkie?  Coffee connoisseur?
Book worm? Problem solver?
At XMGlobal, our diverse programming places you at the steering wheel.

XM Monthly Roundtable

Monthly Roundtable

The XMGlobal Collaborative Monthly Roundtable spotlights blind spots in experience management, featuring expert insights, interactive breakouts, and peer voting to assess their impact, and serves as a springboard for a follow-up webinar that delivers solutions to the challenges identified.

Monthly Webinar

The XMGlobal Collaborative Webinar delivers expert-driven solutions to challenges identified in the Roundtable, combining presentation, Q&A, and discussion to provide participants with actionable takeaways for today’s most pressing experience management issues.

XMGlobal Mentorship Circle

The XMGlobal Collaborative Mentorship Circle is a monthly 60-minute session that celebrates mentorship, shares inspiring stories, and fosters community through discussions, interactive activities, and guidance on building meaningful mentor/mentee connections.

XM: Cover to Cover

XM Cover to Cover is a bi-monthly virtual book club hosted by Marilyn Suttle where XMGlobal members explore bold ideas, challenge assumptions, and exchange practical takeaways to enhance customer, employee, and digital experiences while connecting with peers worldwide.

Coffee Klatch

The Virtual Coffee Break is an informal gathering for experience management professionals to share ideas, spark connections, and engage in thoughtful dialogue over a favorite beverage.

XM Pulse

XM Pulse is a live broadcast series from XMGlobal Collaborative that delivers cutting-edge research, market intelligence, and interactive dialogue with industry experts to inspire and engage experience management leaders worldwide.

The Customer-Driven Leader

The Customer Driven Leader, hosted by Dr. James H. Killian, delivers fast, focused conversations with business experts on aligning strategy, culture, and measurement to drive growth through customer obsession while safeguarding employee experience
.

Experience Heals

Leslie Pagel’s Experience Heals podcast shares real-world stories and expert insights on how human-centered experiences shape trust, outcomes, and innovation in healthcare.

Rants to Remedies

Hosted by Chris Elkin, this monthly video podcast explores human-centered experience design through expert conversations that deliver fresh perspectives, practical insights, and actionable strategies for creating empathetic, innovative, and impactful experiences.

The Success Experience

The Success Experience, hosted quarterly by Lawrence Waldman, Jenny Calvert, and Parul Bhandari, redefines customer success as an ongoing journey through expert insights, practical strategies, and real-world applications that drive retention, growth, and transformative business impact.

Be inspired. Get ready to inspire.

From interactive roundtables to international conferences to coffee chats, XMGlobal events allow you to connect to thought leaders, peers, and innovators who are shaping experience management.

Register To Attend An Event
Empower Yourself Through Mentorship
If you’re a leader seeking support, connection, and growth, XMGlobal Connections offers a transformative peer mentorship experience tailored for experience management professionals. Unlike traditional mentorship, our platform enables you to connect with peers in similar roles across organizations—sharing challenges, insights, and successes. By joining, you’ll gain access to a global network of experts and collaborators dedicated to learning, personal growth, and advancing the field of experience management together.
Find a local Chapter.Create a local chapter.
Unlock access to exclusive events and learning platforms while sharing your expertise with a global network of XM professionals. Connect with industry leaders, collaborate on innovative ideas, and become part of a movement shaping the future of XM.
Create your Local Chapter
Connect with industry peers, explore regional insights, and contribute to elevating the XM field. Collaborate to drive meaningful change and shape the future of the industry in your community. Chapters are now forming across the globe. Might your city or country be next? 
Create a Chapter
Contribute Where You Excel
Why volunteer for an organization you pay to join? At XMGlobal Collaborative, we focus on collaboration, not just association. By contributing your expertise, you become part of a team working to advance Experience Management. As a non-profit, we strive to keep membership costs low, offering country-specific fees and reduced rates on conferences and education. Your involvement strengthens the community, supports industry growth, and ensures valuable resources remain accessible to all members.