Discover how Causal & Generative AI are transforming Customer Experience Optimization. This session explores:

- Uncovering key customer insights with Analytical and Causal AI
- The role of Generative AI in Analytics & Strategy
- Design and information management
- AI Architecture ideas how these AI technologies drive measurable CX improvements and propel businesses forward to achieve competitive advantage with CX.

Kerstin Clessienne

Partner
SMITH & Partners
(Germany)

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