PODCASTERS

Lawrence Waldman, Jenny Calvert, and Parul Bhandari bring a wealth of expertise, insight, and inspiration to The Success Experience, a transformative exploration of what it truly means to achieve success in today’s world.

Lawrence Waldman is a seasoned business leader, consultant, and speaker with extensive experience in Customer Success for various industries.  As a trusted advisor to businesses and organizations, he has played a pivotal role in driving growth, optimizing Customer Success strategies, and driving business growth.

Jenny Calvert is an accomplished speaker, coach, and expert in Customer-Centric leadership and personal growth. With a background in marketing, fitness and a coaching accreditation, she empowers teams and individuals to cultivate confidence, drive growth, and navigate challenges with a winning mindset.

Parul Bhandari is a writer, thought leader, and advocate for personal and professional transformation. With a passion for storytelling and a deep understanding of human motivation, she brings a unique perspective to Customer Success, blending wisdom from different cultural and professional landscapes.

Together, this dynamic trio delivers The Success Experience, an insightful guide that redefines success as a journey, not just a destination. Their combined expertise provides readers with practical strategies, sometimes-radical insights, and real-world applications to drive retention and business growth.

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SESSION DESCRIPTION

Who do you trust, your customer or your health score? In the age of digital CS tools and indicators for success, is it more reasonable to trust the scoresor what your customers tell you? We will dive into health scores, what they mean, what they do not mean, and how you can drive success long-term. We will also touch on the impact of sentiment, AI, and how modern tools are impacting this space.

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