PODCASTER

Mary Poppen is a renowned expert in employee experience and engagement, bringing deep insight and a people-first approach to workplace transformation. As a seasoned Chief Customer Officer, she understands the vital connection between happy employees and loyal customers. With a unique blend of strategic expertise and heartfelt empathy, Mary helps organizations foster cultures of engagement, innovation, and growth. Her soft touch and keen understanding of human motivation make her a trusted voice in employee experience leadership.

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EPISODE DESCRIPTION

Title: The Impacts of External Variables on Employee and Customer Experience and What We Can Do About It

Description: In today's dynamic business environment, external factors can significantly influence both employee morale and customer satisfaction. Join us for an insightful webinar as we explore the diverse range of external variables—from economic shifts to technological advancements—that shape workplace culture and customer interactions. We will discuss actionable strategies and best practices to mitigate these impacts, fostering a resilient organizational ecosystem. Whether you're leading a team or managing customer relationships, this session will equip you with practical insights to enhance employee engagement and elevate customer experience amidst external challenges.

Key Topics:

- Understanding the role of external variables in employee satisfaction and customer loyalty

- Implementing effective strategies to adapt and thrive in a changing environment

- Case studies and real-world examples of successful adaptation and improvement

- Round table discussion

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