Speaker

James H. Killian, Ph.D. Dr. Killian has 25 years of global leadership experience at Qualtrics, SAP, IBM, Hogan Assessments and has led several startups to growth and acquisition. He is also professor of practice at Michigan State University where he teaches and conducts research on the topic of employee experience (EX), customer experience (CX), candidate attraction, technology and the future of work, the importance of addressing diversity, equity, inclusion and belonging at work and other drivers of employee engagement and experience. He has authored over 50 publications on the topics of leadership, measurement, employee experience and customer experience.