Speaker

Karen Schaefer serves as Director of Volunteer Services and Patient Experience for Advocate Health. She also co-leads system-wide Patient Family Advisory Councils (PFACs), that serve as partners for process improvement. In her PFAC leader role, Karen serves as a liaison between the patient council and hospital/clinic operations to ensure the patient feedback is shaping the operational improvement work. In her volunteer director role, Karen develops and directs the strategic development, planning and implementation of volunteer services to align with patient experience. Karen has been with Advocate Health for 28 years and spent the last 12 years as Director.