We're such a contradiction.  Humans.  Our brains are the most complex organic structure in the universe, yet the lessons we should learn to help us get along are simple. Who knew that likability would be the thing that made you effective at Influencing, Selling and Leading in any role but especially customer and employee experience.  This short hands on session will give its audience a visceral experience which will help them appreciate why they would be willing to go the extra mile for someone in the Customer Experience world and be willing to adopt new behaviours and actions in the Employee Experience world.  

By the end of this session, the audience will:
- Learn why understanding communication preferences can connect you faster to other humans than they think.
- Become familiar with some simple techniques to improve their likability with colleagues, customers and leaders.
- Develop strategies to improve their likability and techniques to influence the likability of their peers.
- Review their responses to the experiments in the session which will help them realize that this is work is not for the feint hearted and little and often is the route to greater likability.

Sandra Thompson

EI Evolution
Founding Director
(United Kingdom)

Connect on LinkedIn