Speaker

Michael Brandt is a seasoned CX Strategist with over 25 years in customer-facing roles, specialising in global, multi-cultural environments. A Certified Customer Experience Professional with qualifications in Lean Six Sigma, NPS 2, and Risk Management, Michael is also a guest lecturer at the Zürich University of Applied Sciences. A founder member of the European Customer Experience Organisation, he regularly judges international CX awards and was named a Top 50 Global Thought Leader on Customer Loyalty by Thinkers 360 in 2023. He was also nominated in the Top 25 CX Influencers 2024 by Customer Experience Magazine.