Speaker

Michele has over 20 years of experience in retail, fashion, luxury, and beauty, working across planning, merchandising, and marketing at brands like Macy’s, Ralph Lauren, Zegna, and KIKO Milano, as well as consulting for leading global companies as part of Bain & Company’s Fashion and Luxury Practice. For the past decade, she has focused on transforming organizations through consumer-centricity, going beyond CX operations - CRM, Consumer Insights, Customer Analytics, and Customer Service - to embed customer-led decision making at every level. Michele helps CEO's drive this shift, ensuring both internal and external journeys align to foster loyalty, engagement, and sustained business growth.