Eric Smuda’s presentation at CXM@MSU focuses on building a successful career in customer experience (CX). He emphasizes having a clear career plan, developing both hard and soft skills, understanding business operations, and fostering key relationships—especially with finance leaders. He highlights the importance of continuous learning, adaptability, and strategic decision-making.

Leslie Pagel’s presentation at CXM@MSU explores the depth of employee experience, emphasizing purpose as the foundation of personal and professional fulfillment. She outlines five key insights: defining life’s purpose, self-understanding, embracing the present, choosing the right company, and taking small daily steps. Employees thrive when work aligns with personal identity.

Tamar Cohen’s presentation explores the intersection of Customer Experience (CX) and Employee Experience (EX) in driving business success. She emphasizes strategies for aligning EX and CX through journey mapping, data-driven insights, and leadership buy-in. Interactive workshops highlight how EX impacts CX, fostering loyalty, efficiency, and business growth.