Understanding Cognitive Dissonance in Consumer Behavior (10 Minutes)
Updated:
February 26, 2025
TOPIC SUMMARY

This video explains the concept of cognitive dissonance—a psychological phenomenon where individuals experience discomfort when they hold conflicting beliefs or engage in behavior that contradicts their values. It outlines the origins of the theory, discusses common examples of dissonance in everyday decision-making, and explains how people often adjust their attitudes or rationalize their actions to reduce the tension caused by these inconsistencies.

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