Cross-Functional Collaboration for CX Excellence. Many organizations struggle with organizational silos, which create barriers to effective teamwork and limit the ability to deliver a seamless customer experience. This session explores Cross-Functional Collaboration, focusing on breaking down silos and fostering alignment among teams to enhance customer success.

By the end of this session, the audience will:
- Understand the impact of organizational silos on customer experience.
- Learn why cross-functional collaboration is essential for a unified customer journey.
- Identify common barriers to collaboration and strategies to overcome them.
- Develop techniques to align teams around shared goals and customer-centric strategies.
- Explore real-world examples of how successful collaboration drives customer loyalty and business growth.

Almohannad Alsbeai

Rewaa
Director, CX
(Saudi Arabia)

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