In this session, we're diving into the powerful link between employee experience, motivation psychology, and retention — and how all of this impacts the customer experience. Here’s the deal: when employees are motivated, engaged, and satisfied, they’ll go above and beyond, not just for the company but for customers too. The key to exceptional CX starts with an empowered, motivated workforce. We’ll break down the science behind motivation, show how it connects to retention, and provide you with actionable strategies that will keep both your employees and customers coming back for more.

By the end of this session, the audience will grasp:
- How psychological needs drive motivation, and why a happy employee equals a happy customer.
- The direct link between employee experience and customer experience - and why you can't afford to ignore it.
- Practical tips for creating an environment where employees feel valued, which translates into better CX.
- How building a culture of trust and inclusion fuels retention and loyalty across the board.

Olga Budieri

CXSA Group
SVP Projects Delivery & Advisory
(Jordan)

Connect on LinkedIn