Speaker

Olga is a seasoned CX strategist with over 15 years of experience and a certified customer experience professional (CCXP). She serves as SVP of Projects Advisory & Delivery at CXSA Middle East, specializing in advisory and education services in CX, EX, PX, and VX. Olga has collaborated with global and GCC clients, delivering measurable results in areas such as change management, experience design, and strategic planning. Olga is passionate about building awesome human centered experiences, CX thought leadership, value co-creation, and mentoring.