Session Description: We will delve into the interplay between CX and EX, exploring why their fusion equals a comprehensive human experience. I dug deeper to find out why trust is the linchpin of the human experience, how great human societies were built, and examine its profound impact; we are living in a hyper-trust deficit world. It’s getting exponentially easier to connect us humans, but also exponentially harder to distill trust as machines and AI get thrown into the mix. Again, we must go long on #humanity and AI and not short on humanity or AI. The fun part, with creative freedom, the book also includes a series of fictional short stories, my utopian take on how the world might be like in the near-distant future year 2050.

Luke Soon

Partner PwC
Author of Genesis: Human Experience in the Age of Artificial Intelligence
(Singapore)

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