Speaker

Luke has been recognised as a top global thought leader on CX, employee engagement and the future of work. Often referred to as the CX Larrikin, His unconventional approaches, high energy, and creativity make him an inspiring and refreshing speaker, podcaster and blogger Featured in The Wall Street Journal and The Australian and is a resident contributor for ICMI. He studied design thinking at D.school, Stanford University, is a certified LEGO® Serious Play® facilitator and the co-host of the wildly popular XM gameshow-like series Twenty20ish.