Using unique insights from a study of over 150 thousand calls, we will explore why the clear waters of your cloud contact centre may not be as fresh as you think.

By the end of this session, the audience will:
- Learn about various factors of cloud infrastructure and remote working models impact key experience metrics
- Become familiar with CX observability and how it delivers CX risk score to help identify future action plans.

Luke Jamieson

Thought Larrikin and CX Evangelist
Operata
(Australia)

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