The Human Paradox: From Customer Centricity to Life Centricity
Updated:
February 27, 2025
TOPIC SUMMARY

In the report "The Human Paradox: From Customer Centricity to Life Centricity," Accenture examines the evolving nature of consumer behavior amid global challenges. The study reveals that consumers are increasingly comfortable with paradoxical behaviors, such as prioritizing personal well-being while desiring societal change, and adhering to values without compromising on value. This complexity arises from external factors like economic, social, environmental, and political upheavals, leading to multifaceted consumer needs.

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